Frequently Asked Questions

 

1. Is your jewelry real gold?

Yes. All our jewelry is made with authentic 10K or 14K gold. Every piece we sell is brand new and sourced from certified manufacturers to guarantee quality and authenticity.

2. Is your jewelry brand new or pre-owned?

All Jasny jewelry is brand new. We do not sell used, pawned, or refurbished pieces. Every item comes directly from certified manufacturers to ensure quality and authenticity.

3. What makes Jasny Fragrances unique?

Jasny Fragrances are crafted to reflect elegance, freshness, and modern luxury. Each scent combines carefully selected notes to create a distinctive and memorable fragrance experience.

4. How do I choose the right Jasny fragrance?

Our fragrances are designed for different styles. Golden fragrances offer fresh and floral elegance for women, while Miami fragrances feature deeper and more intense notes designed for men, perfect for both day and night wear.

5. How long does it take to process my order?

Every order is processed within 1–3 business days after payment confirmation. Once shipped, you will receive a tracking number to follow your package.

6. Which shipping carriers do you use?

We ship orders through UPS, FedEx, and the United States Postal Service (USPS) depending on the destination and the shipping option selected.

7. Is my shipment insured?

Yes. Many shipments include insurance coverage to protect the value of your jewelry during transit, giving you additional peace of mind.

8. Do you require a signature on delivery?

For security reasons, most orders require a signature upon delivery to ensure your jewelry is safely received.

9. How can I track my order?

Once your order ships, you will receive an email with your tracking number so you can follow the delivery status directly through the carrier.

10. Do you offer financing for jewelry purchases?

Yes. We offer financing options that allow you to buy now and pay over time, making it easier to own the jewelry you want.

11. How can I contact Jasny if I have questions?

You can contact us anytime for assistance with your order, product questions, or sizing.

📞 Phone: +1 (786) 642-0222
📱 You can also reach us through our social media channels.